Shipping policy
Thank you for shopping with The Big Card Company.
We currently deliver within the United Kingdom only.
Every order is carefully packed by our small family team to ensure it arrives safely and beautifully presented.
Dispatch Times
- Most orders are dispatched within 1–2 working days.
- Please allow 3–5 working days for personalised items, as these are made to order.
- During busy periods, including Christmas and other seasonal events, dispatch times may be slightly longer.
Delivery
Delivery options, estimated delivery times and shipping costs (where applicable) will be displayed during checkout before you complete your purchase.
Please ensure your delivery address is entered correctly when placing your order, as we may be unable to amend your order once it has been processed.
Delivery times are estimates only and may occasionally be affected by courier delays or circumstances outside our control.
Tracking Your Order
Tracking information will be provided where available once your order has been dispatched.
If you have not received your order within the expected delivery timeframe, please contact us and we'll be happy to investigate with the delivery carrier.
Gift Orders
Many of our products are purchased for baby showers, welcoming a new baby and other special occasions.
Every order is packed with care and attention to ensure it arrives beautifully presented and ready to gift.
Need Help?
If you have any questions regarding your order or delivery, please contact us and we'll be happy to help.
Thank you for supporting our family business.